Privacy Policy

About this policy

This Privacy Policy explains how Spraywerx Technologies Inc. ("Spraywerx", "we", "us" or "our") collects, uses, discloses and protects personal information through our website at www.spraywerx.com.

This policy is intended to reflect our obligations under applicable Canadian privacy law. This includes British Columbia's Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to our website. It does not apply to other websites that we link to.

Who we are and how to contact us

This website is operated by Spraywerx Technologies Inc., a British Columbia company located at 115-2433 Dollarton Highway, North Vancouver, BC V7H 0A1, Canada.

For privacy questions, access or correction requests, or concerns about how we handle personal information, please contact us:

• Email: info@spraywerx.com
• Phone: +1 (604) 306-2061
• Mail: Attention: Privacy, Spraywerx Technologies Inc., 115-2433 Dollarton Highway, North Vancouver, BC V7H 0A1, Canada

Information we collect

Information you give us

When you use a form on our website, we collect the information you enter:

• Contact form: first name, last name, email address, phone number (optional), company (optional), inquiry type and your message.
• Prototyping facility booking form: first name, last name, email address, phone number (optional), company (optional) and your message.
• Data sheet request form: first name, last name, email address, company, phone number (optional) and the name of the data sheet you requested.

Each form also includes an optional checkbox to receive occasional product updates by email. We also collect the information you choose to share when you email or phone us directly.

Our forms are intended for business inquiries. Please do not include sensitive personal information, such as health or financial details, in your message.

Information collected automatically

When you visit our website, the services that deliver it to your browser receive technical information such as your IP address, browser and device details, and the pages you request.

To protect our forms from spam, we use Cloudflare Turnstile. When you load a page with a form, Turnstile checks technical signals from your browser and device, such as your IP address and browser details, to confirm that a person rather than an automated program is submitting the form.

Our website also uses cookies. See Cookies, analytics and your choices below.

How we use your information

We use personal information to:

• respond to your inquiry and communicate with you about it;
• discuss and arrange the prototyping engagements, technical discussions, quotes or facility visits you ask about;
• operate, maintain, secure and improve our website, including protecting our forms from spam and, if you accept analytics cookies, measuring how the website is used; and
• meet our legal, regulatory and accounting obligations.

We will not use your personal information for a new purpose without your consent, unless the law permits or requires it.

We only send product update emails if you tick the product updates checkbox on one of our forms. You can withdraw that consent at any time by using the unsubscribe link in any email or by contacting us.

How we share information

We use the following service providers to run our website and handle inquiries. They may receive or store personal information as part of the services they provide to us:

• Webflow, which hosts our website and stores data sheet requests.
• FormSubmit (formsubmit.co), which receives submissions from our website forms and emails them to us at info@spraywerx.com.
• Cloudflare, which provides Turnstile, the spam protection on our forms.
• Microsoft, which provides the email service (Microsoft 365) where we receive and store inquiries.
• Finsweet Consent Pro, which displays our cookie banner and records your cookie choices.
• Google, which provides Google Tag Manager and Google Analytics. Google Analytics only runs if you accept analytics cookies.
• Microsoft, which provides Microsoft Clarity. Clarity only runs if you accept analytics cookies.

These providers also handle information under their own terms and privacy policies.

We may also disclose personal information where the law requires or authorizes it, for example to comply with a court order or other legal process.

Cookies, analytics and your choices

Cookies are small files stored by your browser. Our website shows a cookie banner, provided by Finsweet Consent Pro, that lets you accept or reject cookies in these categories:

• Essential: needed for the website to work, including remembering your cookie choices. These are always on.
• Analytics: Google Analytics and Microsoft Clarity cookies that help us understand how visitors use the website. These are off unless you accept them.
• Marketing: we do not currently use marketing or advertising cookies.
• Personalization: we do not currently use personalization cookies.

We use Google Tag Manager to load Google Analytics 4. Until you make a choice, Google's consent mode is set to deny analytics and advertising storage, and Google Analytics does not load. It only loads, and only sets its cookies, after you accept analytics cookies. Google Analytics records information such as the pages you view, how you arrived at our website, your approximate location (city or region), your device and browser type, and actions such as submitting a form or clicking our email address. It does not record what you type into our forms. We have turned off Google signals and advertising features, we do not use Google Analytics for advertising or remarketing, and Google Analytics keeps this data for 14 months.

We also use Google Tag Manager to load Microsoft Clarity, which records how visitors interact with our pages, such as clicks, scrolling and mouse movement, and turns this into session replays and heatmaps that help us improve the website. Clarity follows the same choice as Google Analytics: it does not load, and does not set its cookies, until you accept analytics cookies. Clarity hides what you type into form fields, along with numbers and email addresses shown on the page.

You can change your cookie choices at any time using the cookie preferences button on our website. You can also block or delete cookies in your browser settings. Blocking some cookies may affect how the website works.

Our website links to other websites, such as those of our partners. Those websites have their own privacy practices, and this policy does not apply to them.

Information stored or processed outside Canada

Some of our service providers, including Webflow, FormSubmit, Google, Cloudflare and Finsweet, are based in the United States or other countries and may store or process personal information outside Canada, including website form submissions and analytics data.

Personal information stored outside Canada is subject to the laws of the country where it is held. It may be accessible to courts, law enforcement and national security authorities in that country.

How long we keep information

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires.

If we use your personal information to make a decision that directly affects you, we keep it for at least one year after that decision, so you have a reasonable opportunity to ask for access to it.

When we no longer need personal information for business or legal purposes, we destroy it or remove the details that identify you.

How we protect information

We are responsible for making reasonable security arrangements to protect personal information in our custody or control against unauthorized access, collection, use, disclosure, copying, modification or disposal.

No method of sending or storing information online is completely secure. Please do not send sensitive information through our website forms.

Your consent and choices

When you submit a form or contact us, you consent to us collecting and using the information you provide for the purposes described in this policy, such as responding to your inquiry. Your cookie choices are made separately through our cookie banner.

You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details above. If you withdraw consent, we may not be able to respond to your inquiry or provide what you requested.

Accessing and correcting your information

You can ask us for access to the personal information we hold about you, information about how it has been used, and the names of the individuals and organizations it has been disclosed to. You can also ask us to correct an error or omission in your personal information.

Please send your request in writing using the contact details above. We may need to confirm your identity before we respond. We will respond within 30 business days, unless the law allows us more time. If a fee applies to an access request, it will be minimal and we will give you a written estimate first.

If we refuse all or part of your request, we will tell you why in writing, as far as the law allows, and explain how to ask the Office of the Information and Privacy Commissioner for British Columbia to review our decision.

Questions and complaints

If you have a question or concern about how we handle personal information, please contact us first using the details above. We will look into your concern and respond.

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca, by phone at 250-387-5629, or by email at info@oipc.bc.ca.

Where PIPEDA applies, you can also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Changes to this policy

We may update this policy to reflect changes to our website, our practices or the law. When we do, we will post the updated policy on this page and change the effective date at the top of the page.